FAQs

Whether you’re exploring new flooring or after guidance on our products and services, these FAQs are a great place to start. You’ll find practical answers on choosing the right flooring, finding your nearest retailer, understanding warranties, and accessing support. If you can’t find what you’re looking for here, our retail partners are always on hand to help- find your local store- or feel free to contact us for anything not covered here.

Can I purchase directly from you?

As a manufacturer, Beaulieu Australia does not sell products directly to the public. Please use our Store Locator to find your closest store location.

How can I find the price for each product?

Pricing is supplied by our retail partners. Use the Store Locator to find your nearest retailer, who can provide a free measure and quote.

Where can I find product specifications (e.g. backing, ratings)?

Product specifications are available on the respective product pages. View our ranges here

Where can I find a retailer that stocks Beaulieu Australia products?

You can easily locate a nearby retailer by using our Store Locator tool. Just enter your location, and we’ll provide a list of stores that carry our products.

Can I order samples of your products?

We don’t offer samples directly online.  we’ve found the best way to choose a carpet is to see and feel it in person, with expert advice from someone who knows it well. Your local retailer can show you samples in store and give you tailored recommendations based on your space, lifestyle, and needs. Use our Store Locator to find a retailer near you.

Can I purchase offcuts or spare pieces?

As a manufacturer, Beaulieu Australia does not sell products directly to the public. Please use our Store Locator to find nearby retailers who may be able to assist with offcuts or spare pieces.

Where can I find warranty details for your products?

You can find the Beaulieu Warranty, Maintenance & Cleaning guide here.

Do your carpets require an underlay?

Underlay isn’t mandatory, but it is highly recommended. Carpet and underlay are designed to work together as a complete flooring system; using a quality underlay adds extra comfort underfoot and helps extend the life of your carpet. Ask your retailer for a tailored recommendation to match the right underlay to your chosen carpet and its intended use.

How should I install my carpet?

We recommend that all flooring be installed by a qualified flooring installer. Your chosen retailer can arrange professional installation as part of the purchase process. Installation guidelines can be found here

How do I care for my carpet and what should I do if there's a spill?

We have a helpful guide on cleaning various common accidental spills, plus vacuum frequency recommendations for every zone in your home.  You can check this page for tips and cleaning advice.

I'm a retailer, how do I register for B2B access?

Please contact your Beaulieu Area Sales Manager or contact us to arrange B2B access for your wholesale account.